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100% Risk-Free Guarantee

How You Can Claim Your Refund

We believe in zero financial ambiguity. If you cancel within our 24-hour advance window or experience verifiable milestone breaches, our billing desk executes swift refunds with zero penalty deductions.

Effective: January 1, 2026
Last Updated: August 29, 2026
Version: 2.5 Money-Back Edition
100% Risk-Free

24-Hour 100% Advance Payment Return Guarantee

You are entitled to a full 100% return of your advance deposit if you submit a cancellation request within 24 hours of payment and before sprint engineering resources are committed.

Policy Clauses

Direct Payout SLA

Guaranteed Timelines

Investigation Window 3 Business Days Investigation SLA
Disbursement Timeline 5 - 7 Banking Days Direct UPI/Bank Payout
Billing Email billing@nextgenkerala.in
Billing Inquiries Hotline
Phone: +91 6238 005 674
Hours: Mon - Sat 9AM - 6PM
Clause 1

Advance Payment Guarantee (24-Hour Window)

Immediate full refund eligibility when cancellation is submitted within 24 hours of advance transaction.

100% Advance Return
Full 100% Refund Eligibility: Claim your advance deposit back with zero deductions if requested within 24 hours of transaction.

We understand that business timelines and internal priorities can shift unexpectedly. To ensure you have absolute peace of mind when partnering with NextGen Kerala:

  • Full 100% Refund Eligibility: You are entitled to a 100% full refund of any advance project deposit if you submit a formal cancellation request within 24 hours of the payment.
  • No Questions Asked: As long as your request is received within this 24-hour window and no technical sprint work or asset purchasing has commenced, we approve the refund immediately.
  • Post 24-Hour Transition: Once this initial 24-hour window passes, dedicated freelance leads and engineers are formally booked and blocked on our calendar. Therefore, deposits become non-refundable after 24 hours to compensate for scheduled developer time.
Clause 2

Freelancer Accountability & Timeline Breaches

Milestone compensation and engineer reallocation if agreed deliverables are delayed.

Strict SLA Governance
Guaranteed Delivery Velocity: If a freelancer misses an agreed milestone, we reassign senior engineers at our expense or refund the milestone.

Since NextGen Kerala operates as a unified guild of elite vetted freelancers, we maintain unwavering accountability across every project phase:

  • Milestone Delay Redressal: If a specific freelancer assigned to your project fails to deliver agreed milestones within approved deadlines without verified force majeure, you have the right to file a direct grievance.
  • Dual Resolution Paths: In such verified delay events, we immediately assign a secondary senior engineer to complete the deliverable at zero extra charge, or issue a prorated refund for that unfulfilled milestone.
  • 24/7 Escalation Manager: A dedicated operations manager acts as your continuous advocate, monitoring sprint velocity and handling emergency escalation.
Clause 3

Web & Custom Software Development

Conditions governing Figma UI design phase, coding sprints, and third-party infrastructure fees.

Development Milestones
Staged Milestone Protection: Each development milestone is signed off before subsequent billings, ensuring you pay only for approved work.

Our software and custom website development projects operate on staged milestone approvals:

  • UI/UX Design Phase: If you are dissatisfied with initial wireframes and design revisions cannot reach your expectations before code development begins, you are eligible for a partial refund minus a nominal design discovery fee.
  • Coding & Sprint Phase: Once UI designs are signed off and active backend/frontend development begins, payments for completed code sprints are non-refundable.
  • Third-Party Infrastructure Fees: Payments made directly for Domain Registrations, Dedicated Cloud Servers, SSL Certificates, or Third-Party API Licenses are non-refundable as these are disbursed immediately to external infrastructure providers.
  • Post-Launch Warranty: We provide 30 days of comprehensive bug-fixing warranty after deployment at zero additional charge.
Clause 4

SEO & Digital Marketing Retainers

Cancellation terms for monthly SEO, Google Ads management, and direct ad spend rules.

Marketing Retainers

Digital marketing retainers and search engine optimization campaigns follow these contractual rules:

  • Monthly Retainer Cancellation: Retainer packages are billed in advance on a monthly basis. You can cancel your subscription at any time by providing at least 15 days notice prior to the next billing cycle.
  • Search Engine Algorithm Realities: While we deploy cutting-edge white-hat SEO strategies, Google and Bing algorithms operate autonomously. Temporary ranking fluctuations due to broad search updates cannot be used as grounds for retroactive refunds.
  • Direct Ad Budgets: Media ad spends paid directly to Google Ads, Meta Ads (Facebook/Instagram), or Amazon Advertising are consumed by the respective ad networks and are non-refundable by NextGen Kerala.
Clause 5

Step-by-Step Refund Claim Process

How to submit your claim and timeline for verification and direct UPI/bank transfer.

4-Step Procedure
Fast Payout Guarantee: Approved claims are disbursed directly to your bank account or UPI within 5 to 7 banking days.

To file a formal refund claim, please follow this standardized procedure:

  1. Step 1: Submit Online Claim: Fill out the interactive Refund Claim Form on this page or email billing@nextgenkerala.in with your Order ID, Payment Receipt, and brief explanation.
  2. Step 2: Investigation & Review (3 Business Days): Our billing and engineering leads inspect milestone commits, communication logs, and payment timestamps.
  3. Step 3: Formal Determination: You will receive a written confirmation regarding full approval, partial milestone refund, or alternative senior reallocation.
  4. Step 4: Payout Disbursement (5-7 Banking Days): Approved funds are transferred directly to your original UPI ID or Bank Account via NEFT/IMPS.
Knowledge Hub

Frequently Asked Refund Questions

Clear answers regarding 24-hour advance claims, third-party infrastructure non-refundables, and bank disbursement speeds.

If you request cancellation within 24 hours of making the advance payment and technical sprint resources have not been committed, we approve your 100% refund immediately with zero penalty deductions.
We disburse approved refunds directly via UPI (Google Pay, PhonePe, Paytm) or direct Bank Wire Transfer (NEFT/IMPS) to the original payer account.
No. Third-party infrastructure costs (Domains, Cloud Hosting, SSLs, and Premium Theme/Plugin licenses) are purchased immediately from external registrars and are strictly non-refundable by the vendors.
Our billing desk investigates and determines claims within 3 business days. Once approved, the funds reflect in your bank account within 5 to 7 banking days.
While we use world-class, white-hat SEO techniques, third-party search engine algorithm updates are beyond anyone's direct control. Therefore, search engine ranking shifts are not grounds for retrospective refunds.